You can join the call if you want to answer the customer yourself. The AI will pass the gathered details on to Milla.

You can listen in while the AI takes a message and explains Milla is in a meeting. Join whenever you want to respond yourself.

You can hang up any time. If needed, the AI will inform the caller that the message has been forwarded to Milla.

View: A customer calls Milla and Hello AI informs them that she's in a meeting. The AI captures the name, topic, and preferred contact method.

AI Settings: You can configure which details (name, property, contact) the AI asks for.

Email summary: After the call you receive a summary with the customer's details and contact preference.

AI Reception collects contract and ticket details, recognizes the SLA and calls the on-duty person so a critical production call is never lost.

You can follow the call live, join the line yourself and let the AI handle documentation and ticket status updates.

The simulated support call has ended. Returning to the main view.